Ana I. Stagg · CV
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Ana I. Stagg
Securities & Derivatives Analyst · Custody Billing

Ana I. Stagg

Securities & Derivatives Analyst · Custody Billing & Financial Operations

Bilingual Securities & Derivatives Analyst supporting global custody and safekeeping operations for institutional clients at a top-tier global bank — specialized in fee calculation, contractual pricing validation, invoice reconciliation and billing quality assurance.

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Citi
Securities & Derivatives Analyst
Custody
& Safekeeping Billing
0
PII violations — compliance record
EN/ES
Fully Bilingual
01

Professional Profile

Ana I. Stagg is a bilingual Securities & Derivatives Analyst supporting global custody and safekeeping operations for institutional clients at a top-tier global bank — specialized in custody and asset-servicing fee calculation, contractual pricing validation, invoice generation and reconciliation, and billing quality assurance across monthly and quarterly close cycles.

A trusted partner to Operations, Product, Finance and Relationship Management for discrepancy investigation and root-cause resolution, she brings a multi-year foundation in regulated financial services, PII handling and compliance-driven client servicing — backed by a B.S. in Business Administration (HRM) and Psychology and full professional fluency in English and Spanish.

02

Core Competencies

The custody-billing, controls and analytical skills she applies daily in institutional financial operations — with regulated-industry compliance discipline throughout.

Custody Billing & Fee Operations
Custody & Safekeeping FeesContractual Pricing SchedulesInvoice Generation & ValidationBilling ReconciliationAsset-Servicing OperationsMonth-End / Quarter-End Close
Controls, Compliance & QA
Quality Assurance & ControlsRegulatory ComplianceDiscrepancy InvestigationRoot-Cause ResolutionPII HandlingAudit-ReadinessProcess Improvement
Analysis & Reporting
Data Analysis & ReportingAdvanced Microsoft ExcelMicrosoft Office SuiteBilling & Reconciliation PlatformsInternal Reporting Tools
Collaboration & Client Service
Institutional Client ServicingCross-Functional CollaborationStakeholder CommunicationBilingual (English / Spanish)
03

Professional Experience

Citi
Global custody & safekeeping billing
13K+
Bilingual client calls handled (prior roles)
0
PII violations — full compliance record
5+
Years in regulated financial services
2025 – Present

Securities & Derivatives Analyst

Citi · Billing — Securities & Derivatives Services (Custody & Safekeeping) · Tampa, FL
Custody & SafekeepingFee CalculationContractual PricingInvoice ReconciliationQA & ControlsMonth/Quarter-End Close
Billing & Fee Lifecycle
  • Own the end-to-end billing and fee-calculation lifecycle for institutional clients whose assets are held in global custody — asset managers, investment funds, pension funds, insurers and broker-dealers.
  • Calculate and process custody and safekeeping fees across a portfolio of institutional accounts spanning equities, fixed income, mutual funds and ETFs.
  • Validate billing against contractual pricing schedules before release — confirming rates, tiers and fee waivers match negotiated agreements and internal pricing governance.
  • Generate, reconcile and issue client invoices, supporting accurate and timely revenue capture for the Securities & Derivatives Services business.
  • Investigate and resolve billing discrepancies end to end — tracing exceptions to source data, identifying root cause and implementing controls that prevent recurrence.
Controls, Reporting & Partnership
  • Perform billing reconciliations and quality-assurance reviews, auditing fee calculations and documentation to sustain accuracy and audit-readiness.
  • Support month-end and quarter-end billing cycles, meeting close deadlines under high volume without compromising review quality.
  • Analyze billing data and prepare operational reports, surfacing trends in adjustments, exceptions and fee leakage that inform corrective action.
  • Partner daily with Operations, Product, Finance and Relationship Management, translating complex fee detail into clear explanations for client-facing teams.
  • Ensure compliance with internal controls, client agreements and regulatory requirements governing custody and asset-servicing fees, and drive process-improvement initiatives that cut manual touchpoints.
Custody global asset servicing
QA audit-ready billing
April 2021 – December 2022

Bilingual Licensed Health Insurance Agent

Tranzact Insurance · Tampa, FL
Medicare AdvantageCMS CompliancePII HandlingBilingual EN/ES
  • Managed 5,000+ inbound and outbound calls in English and Spanish, averaging 35 monthly Medicare Advantage enrollments while serving the Tampa Bay Hispanic community.
  • Maintained regulatory compliance through PII review, screening, investigation and document acquisition — a near-180-day record with zero PII violations or breaches.
  • Delivered client-centered guidance across 100+ healthcare plan options, helping roughly 200 beneficiaries save an average of $2,000 annually.
  • Operated within CMS program standards, adhering to strict documentation, disclosure and quality requirements.
0 PII violations
~$400K annual savings for clients
April 2019 – June 2020

Sales Supervisor

Luxottica · Tampa, FL
Team LeadershipInventory ManagementCoachingPerformance Reviews
  • Supervised a team of 10 and oversaw inventory management and store presentation across 5+ locations, driving alignment with company operating standards.
  • Consistently achieved a $90,000 monthly sales target through coaching, goal tracking and structured performance feedback.
  • Conducted quality reviews of sales performance and customer interactions using a standardized 1–10 rating framework.
$90K monthly goal met
10 team members led
December 2018 – April 2019

Bilingual Call Center Agent

Epic Systems · Tampa, FL
Customer ServiceQuality AssuranceCase HandlingBilingual EN/ES
  • Handled 8,000+ bilingual customer calls, including sensitive class-action and identity-theft matters requiring precision and discretion.
  • Maintained 100% Process Quality Assurance while auditing files, records and documentation against customer service-level agreements.
8,000+ calls handled
100% process quality
March 2022 – 2025

Delivery Partner (Independent Contractor)

Amazon Flex · Tampa, FL
Route OptimizationDeadline Management
  • Completed 9,500+ deliveries with zero concessions or traffic violations, applying route optimization and deadline management across high-congestion territories.
04

Education

Bachelor of Science
Interdisciplinary Studies — Business Administration (HRM) & Psychology
Keiser University
Associate of Arts
General Studies
Pasco-Hernando State College
05

Additional Qualifications

Florida Health Insurance License (2-15)
Previously held; eligible for reinstatement. Full professional fluency in English & Spanish.
Technical Toolkit
Advanced Microsoft Excel, Office Suite, billing & reconciliation platforms, internal reporting tools.
Recognition & Leadership
Spanish National Honor Society; Cultivating Leadership, Intentional Culture (CLIC) peer mentor.

For Recruiters & Hiring Partners

A consultative sales leader who builds lasting relationships, wins large accounts and grows revenue — bilingual and experienced across the US and Latin America. Open to the right senior sales and marketing roles.

HR / People Operations Coordinator
Business Administration & Operations
Business Administration & Operations
Quality Assurance & Compliance